Our policy is valid for a period of 7 calendar days from the date of the purchase. If you are not satisfied with the product for any reason you can ask for a refund. If the period of 7 days has lapsed since the purchase, we can’t, unfortunately, offer you a refund.
The return of the personal bot will always be in euros. At the time of the return, the price of the BTC will be changed and that amount will be paid.
The following criteria must be met to qualify for a refund:
- Product malfunctions or doesn’t work as described
If the conditions listed above are not met, we reserve the right not to issue a refund. It’s important to keep in mind that there is often a difference between a product that is broken and a situation where you are receiving an error message. Error messages could be related to an incorrect setup, configuration or software and as a result the product is not working.
Please note that any additional services, custom work or technical support are non-refundable as our time cannot be recovered.
If you have any questions about this Policy, please contact us.
This document was last updated on October 2, 2018